Making payments and managing bank accounts is no longer a task associated with wallets and purses. For the modern consumer that demands everything at a push of the button, phones are increasingly replacing the wallet.
Christopher WilkinsonDirector of Product Design
Chris Wilkinson is Devbridge Group’s director of product design. His studies in the humanities informed his approach and perspective in software delivery. Prior to joining Devbridge, Chris consulted Fortune 50 companies while working with ThoughtWorks and Pivotal Labs. Chris views design as an awesome responsibility, one that creates intentional solutions that make a meaningful impact on the lives of those who use them. He has experienced firsthand that building alignment and delivering thoughtfully designed experiences that extend beyond layout and color is where the best elements of design thinking are realized. Chris has authored several white papers on digital transformation, software delivery, and the power of voice as a user interface. He actively participates in the design community by organizing and supporting industry events and meetups. In the warmer months, you’ll find him in the Friendly Confines of Wrigley Field cheering on the Chicago Cubs.
Nothing in life is to be feared, it is only to be understood. Now is the time to understand more, so that we may fear less.Marie Curie
We recently returned from Money 20/20, one of the world’s largest payments expos. What did we learn? Here, Chris Wilkinson, director of product design at Devbridge, shares his observations on how technology is nudging the banking and financial services industry to become more inclusive and forward-thinking.
If you don’t have voice integrated into your product within the next two years, someone else will introduce a competing product that does. This article outlines what companies must do to examine their investment and adoption approach to voice as a user interface, and understand why they have that position, and what factors would need to change for them to adjust their approach.