In Part III of our white paper on digital customer onboarding in banking, we detail ways financial services companies can update the technical architecture needed to support an omnichannel experience.
Steve BrownMarketing Specialist
From his first job as a sandwich maker at Quiznos, Steve has gone on to work for several companies, finally landing at Devbridge to work on marketing efforts. He enjoys the work, but says if he had to do it all over again he’d probably take a career path in the sciences. While he’s at Devbridge, Steve wants to learn everything he can about software development.
Though he’s in marketing, Steve’s not new to the world of technology. He cites his proudest professional achievement as having built and launched a retail website from the ground up. He’s also fully dependent on a technology product - without Google Maps and its traffic info Steve says he wouldn’t be able to get anywhere. When he’s not following his Google Map directions to get around town, Steve can be found reading the old books he collects or listening to the old records he collects.
A pessimist sees the difficulty in every opportunity; an optimist sees the opportunity in every difficulty.Winston Churchill
Banks are engaged in a race toward digitization, particularly in digital customer onboarding. As you might expect, the race is one with many hurdles: rollout time, budget, infrastructure changes, regulation—the challenges can be daunting. We're here to help. In this article, we'll summarize Part II of our white paper on digital customer onboarding. There, we detail our design process and provide a road map to get started.
In Part I of our recent white paper, "Digital customer onboarding: Building valuable customer experiences through digital bank channels," we assess the state of the banking industry’s onboarding approaches, each with its own level of digital sophistication—or lack thereof. This post explores some of the findings from Part I of the white paper.