Underinvesting in a company's culture results in lower employee engagement and, in turn, a higher cost of doing business. Gallup reports that 70% of the U.S. workforce is unengaged. The negative financial impact? Around U.S. $450-550 billion per year. This post discusses themes for investing in and changing culture for the better to ensure team members are energetic, engaged and impassioned.
At last month's Bank Innovation 2017 conference in San Jose, Calif., a consistent theme in presentations was FinTech (financial technology) disruption. As I sat with fellow technology vendors, banking technologists and strategists, I posed often posed this question: Is there disruption in the financial services industry from FinTech? In this post, I'll detail what I've learned.
As a child, you likely created things with LEGO® bricks - a spaceship designed to explore the unknown, a castle with secret passages or a race car to drive on endless roads. These creations were built in short time with just an idea, a medium (bricks) and creativity. So, why has it become so difficult to turn business ideas into reality?
Having worked with many financial institutions on a number of different software design and development projects over the last year, it is clear that customer experience remains a key focus for 2017. A great customer experience encapsulates both digital and physical channels and introduces interchangeability between the two. However, banks are struggling to rapidly adapt to this omnichannel strategy.