The promise of what Agile and DevOps can do for companies is an enticing one: The ability to be nimbler and react faster through continuous integration and continuous delivery. Why, then, are banks and other financial institutions struggling to implement it? This article explores the vast potential of DevOps and how it can be implemented.
Banks are engaged in a race toward digitization, particularly in digital customer onboarding. As you might expect, the race is one with many hurdles: rollout time, budget, infrastructure changes, regulation—the challenges can be daunting. We're here to help. In this article, we'll summarize Part II of our white paper on digital customer onboarding. There, we detail our design process and provide a road map to get started.
In Part I of our recent white paper, "Digital customer onboarding: Building valuable customer experiences through digital bank channels," we assess the state of the banking industry’s onboarding approaches, each with its own level of digital sophistication—or lack thereof. This post explores some of the findings from Part I of the white paper.
Underinvesting in a company's culture results in lower employee engagement and, in turn, a higher cost of doing business. Gallup reports that 70% of the U.S. workforce is unengaged. The negative financial impact? Around U.S. $450-550 billion per year. This post discusses themes for investing in and changing culture for the better to ensure team members are energetic, engaged and impassioned.