Role definition and change management are the most difficult obstacles to overcome for large organizations that adopt Agile. Employees can feel threatened and pushed out of their comfort zone by the barrage of changes—from the process they use, to the changes in titles, the reporting structure, and the focus on results versus risk mitigation. This article explores how best to facilitate role changes during an agile transformation.
In Part I of our recent white paper, "Digital customer onboarding: Building valuable customer experiences through digital bank channels," we assess the state of the banking industry’s onboarding approaches, each with its own level of digital sophistication—or lack thereof. This post explores some of the findings from Part I of the white paper.
Our passion for what we do doesn’t stop with making great digital products for our clients. We make it a point to share our experience and insights. This fall, we will be participating in and hosting several events from Austin, Texas to Toronto, Ontario. Learn more about where we'll be and join us!
Have you had the same requirements-gathering discussion multiple times but still don’t know what to do next? Does your team shudder when they see you break out sticky notes in a meeting? (Hint: If you answered yes to either of these questions, keep reading) Practice the five skills outlined in this post for effective workshop facilitation.