Aurimas Adomavicius
By:Aurimas Adomavicius Posted On: Topic:Process

3 areas banks should embrace to address customer experience

Having worked with many financial institutions on a number of different software design and development projects over the last year, it is clear that customer experience remains a key focus for 2017. A great customer experience encapsulates both digital and physical channels and introduces interchangeability between the two. However, banks are struggling to rapidly adapt to this omnichannel strategy.

Aurimas Adomavicius
By:Aurimas Adomavicius Posted On: Topic:Process

4 signs your agency is clueless about digital product development

To create an engaging digital customer experience requires three things: product management know-how, design savvy and engineering expertise. For enterprises, particularly financial institutions, to achieve this in-house requires significant time, money and resources at a time when hiring and retaining top designers, product managers and engineers is near impossible with the market drowning in demand and lean on supply. To address this challenge, many CMOs, CIOs, and CPOs frequently engage with outside agencies (design, innovation and advertising) to fill this gap. However, how do they truly know that the partner they are selecting meets all three of the above criteria?

Adam Rusciolelli
By:Adam Rusciolelli Posted On: Topic:Process

Your application has launched. Now what?

Raising children while also working in the software development space, I have noticed parallels between the two seemingly different areas. These parallels start prior to launch/birth and continue through the various stages of maturity. Now that your product has launched, your baby born, what should you expect next? Following are a few key items to consider.

Aurimas Adomavicius
By:Aurimas Adomavicius Posted On: Topic:Process

3 innovation myths debunked

Companies are reliant on innovation for continued growth and competitive advancement. The issue is that the concept of innovation has been sorely misrepresented and overhyped to be this go big or go home idea that requires massive amounts of time, money, and resources. In this post, we hope to dispel those myths.

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