Customer Support Specialist - ServiceBridge

Chicago, United States

Job Description

As a Customer Support Specialist, you will own the support experience for ServiceBridge customers. You will handle all inbound support requests, and act as the single point of contact for the customer until the issue is resolved. You will become an expert in the ServiceBridge product, work with the development team to resolve customer issues, and coordinate the delivery of product customizations. You will also maintain the product support documentation, and track and report on key support metrics.​

Responsibilities

  • Handle inbound customer support tickets received by email, chat, and phone
  • Own the customer relationship from initial contact to issue resolution
  • Work with product development to track issue resolutions and product customizations
  • Support customer onboarding and activation
  • Become an expert in the product
  • Create and maintain product support documentation
  • Track and report key support metrics

Desired Skills and Experience

  • A genuine interest and enjoyment in technology
  • Passion for talking to customers all day, every day
  • Great problem-solving skills
  • Previous troubleshooting experience in a software environment
  • A professional, empathetic, patient, and confident written and verbal communication style
  • The ability to translate complex, technical information to non-technical users
  • Ambition, eagerness and the will to learn and improve upon your own skills
  • Comfort with a fast-paced environment

Bonus Points

  • Familiarity with Zendesk and Jira
  • An understanding of SaaS software
  • Strong understanding of web and mobile technologies (HTML, CSS, JavaScript, APIs, etc.)
  • Basic understanding of general accounting principles (credits, debts, invoices, payments, taxes, etc.)

ServiceBridge is an awesome place to grow. The people here are really genuine, passionate, and hard working. They are what makes this place so amazing!

Benefits:

  • A development focused international company with variety of challenging and compelling projects
  • Opportunity to grow in informal style of communication and management environment that is constantly looking for great team players and leaders to take
  • A chance to work with the top talent professionals and award winning teams
  • Participation in professional improvement seminars
  • Competitive salary and performance based bonuses
  • Health, dental, life, and vision insurance
  • Three weeks paid vacation plus standard United States holidays
  • 401(k) plan
  • Maternity/Paternity benefit
  • Gym membership
  • Team building events, Friday lunches and stocked kitchen
  • Employee referral bonus program

 

 

Learn more about our culture and why Devbridge Group is a great place to work.

Apply