Tooling to service IoT generators for 10,000 technicians

A mobile field service application for the leading home backup generator manufacturer doubles efficiency for dealer technicians.

Custom mobile app with maximum ROI, minimal upfront cost

Devbridge implemented a strategy of building a prototype first, creating alignment with the dealer network before investing a significant amount of money into the application build.

Challenge

Paper-based process used to install, maintain, and complete work orders on Generac generators.

Solution

A mobile field-service application is prototyped, validated, and shipped to a network of 10,000.

Result

90% of Generac dealers sign up for paid access to the product before a line of code is written. Product launches to market in the following six months.

Generac field services app screens

Building a working prototype in less than 60 days and releasing a product to market in just five months

With a prototype built in such a short time, Generac showcased its new application, TechPro, to its network of dealers creating demand before a single line of code was written.

project samples - Generac.009

Armed with the new field services app, Generac field technicians now complete twice as many work orders in a day.

Product design manager

A digital product partner for the entire lifecycle

We operate as an elite extension of our clients' product team. Using our proven methodology, data-informed strategy, and proprietary tooling, we partner with transforming enterprises to build custom digital products to achieve organizational change.

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Product roadmap planning

Establish an innovation roadmap using research and feedback.

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Rapid prototyping for product viability

Quickly vet new ideas with minimal investment, mitigating risk, and keeping the focus on taking a meaningful product to market.

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Product design and development

Dedicated cross-functional teams, full product lifecycle support

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Software engineering maturity

Organizational change through mature product development best practices

Have an opportunity in mind? Let's workshop it.

Build alignment around an identified digital opportunity, establish a go-to-market roadmap, and prioritize features necessary to achieve business goals in less than two days.