IT Infrastructure Specialist

Chicago, United States

Job description

Devbridge Group is looking for an IT Infrastructure Specialist to join our team!

If you are a DevOps/Office Tech professional seeking an opportunity to learn and grow from experienced peers, credible leaders, and a strong product development organization, then this opportunity is for you. We're targeting an individual who will complement our team and bring an innovative approach to customer service.

The Infrastructure Specialist will be part of the larger IT/DevOps organization. You will provide technical software, hardware, and network problem resolution to all users by: performing question/problem diagnosis, guiding users through step-by step solutions, clearly communicating technical solutions in a user-friendly manner, provide one-on-one end-user training as needed, assist IT staff, and create and route incident tickets according to knowledge base instructions.

Key Responsibilities:

  • Identify, diagnose, and resolves problems for internal users as part of the DevOps/Office Tech function and communicate solutions to end-users. Make the distinction between Tier Two/Tier Three end-user problems. The support can include networked or local printers, PC & Macintosh software, PC & Macintosh hardware, peripherals, email, Internet, and VPN, Wi-Fi, LAN and WAN connectivity as well as setup and manage Cloud applications and infrastructure in Azure and AWS.

  • Provides one-on-one end-user problem resolution for both Macintosh and Windows workstations. Escalates incidents to problems, and continually look to improve processes and procedures.

  • Coordinates timely repair of computer equipment covered by third-party vendor maintenance agreements. Delivers technical customer support in-person and over the phone; identifies, troubleshoots and resolves a wide range of technical computer-related problems. Performs minor desktop hardware repair for computer equipment and peripherals that are not covered by third-party vendor maintenance agreements.

  • Provides support and based on experience take lead on IT/DevOps projects on the internal infrastructure of Devbridge throughout North America (US/Canada) and London England locations.

  • Assists the IT/DevOps team in creating knowledge base articles and other materials for end-user frequently asked questions (FAQs).

  • Achieve standards in quality and productivity of incident/request management, including responsiveness, resolution time, and satisfaction. Supports and trains end-users on a wide range of software applications as needed.

  • Reads, understands and applies complex technical information and masters new computer technology.

  • Maintains cooperative working relationships while demonstrating sensitivity to and respect for a diverse population.

  • Assist with special project work as needed.

  • While performing the job, the employee is required to sit, crouch, kneel, crawl, reach and have the ability to lift up to 40 pounds.

  • Work during established business hours and may require occasional weekend and/or early morning/late evening work.

Benefits:

  • A development focused international company with variety of challenging and compelling projects
  • Opportunity to grow in informal style of communication and management environment that is constantly looking for great leaders and team players
  • A chance to work with the top talent professionals and award winning teams
  • Participation in professional improvement seminars
  • Competitive salary and performance based bonuses
  • Health, dental, life, vision, and long term disability insurance
  • Three weeks paid vacation plus standard United States holidays
  • 401(k) plan
  • Maternity/Paternity benefit
  • Gym membership
  • Team building events, Friday lunches and stocked kitchen
  • Employee referral program

Learn more about our culture and why Devbridge Group is a great place to work.

Apply