Customer Success Specialist - ServiceBridge

Chicago, United States

Job Description

As a Customer Success Specialist, you will be responsible for onboarding new customers to the ServiceBridge platform. You will act as the single point of contact during a customer's onboarding journey, and will own the onboarding plan and schedule. You will gather customer requirements, access and prepare data, and use data migration tools to load customer data into ServiceBridge. After a successful migration, you will configure the ServiceBridge product for initial use. You will lead customer Administrator training activities to ensure they understand how to use the product, and will be responsible for providing feedback to the product team on how to improve the onboarding process. You will host regular webinars to educate our existing customer base and help maintain the documentation in the help center.


  • Serve as the single point of contact during a new customer's onboarding journey

  • Own the customer onboarding process, plan, and schedule

  • Gather onboarding requirements from the customer

  • Prepare customer data, and perform data migration activities

  • Setup new customers in the ServiceBridge platform, and configure it for first use

  • Provide customer Administrator training

  • Identify opportunities for improvement in the customer onboarding experience

  • Host regular webinars

  • Help maintain the help center

  • Willingness to travel up to 20%


  • 2-3 years experience in onboarding

  • Strong customer service experience

  • Solid understanding of how to train and coach new users on a software platform

  • Friendly, personable, and patient personality

  • Passion for technology and making great software

  • Ability to multi-task and manage multiple moving pieces at a time

  • Experience in project management

  • Excellent problem solving skills and a fast learner

  • Self-starter who thrives in an entrepreneurial, fast-paced environment


  • A development focused international company with variety of challenging and compelling projects

  • Opportunity to grow in informal style of communication and management environment that is constantly looking for great team players and leaders to take

  • A chance to work with the top talent professionals and award winning teams

  • Participation in professional improvement seminars

  • Competitive salary and performance based bonuses

  • Health, dental, life, and vision insurance

  • Four weeks paid vacation plus standard United States holidays

  • 401(k) plan

  • Maternity/Paternity benefit

  • Gym membership

  • Team building events, Friday lunches and stocked kitchen

  • Employee referral program