Professional Services Product Manager - ServiceBridge

Chicago, United States

Job Description

You know how to leverage people, process, and tools to build and launch products because you’ve done it before. You have a strong Agile product management background, proven experience navigating the software development lifecycle, and know how to leverage a multitude of Agile techniques such as Scrum, Kanban and XP. You understand lean requirements gathering techniques, and know how to ask effective, direct, and insightful questions. You have a unique ability to quickly absorb complex, ambiguous concepts and rapidly organize them into structured requirements. You are an expert at crafting a product backlog that is clear, concise and technically sound. You understand what considerations to take into account when prioritizing your team’s work, and know how to leverage metrics to forecast release dates and spend.

As a Professional Services Product Manager, you will work with ServiceBridge customers to personalize, customize, and extend the ServiceBridge platform to provide our customers with a competitive advantage in the market. You will work alongside a select group of designers, engineers, and testers, and own the entire SDLC process for configurations and customizations of the ServiceBridge platform.

ServiceBridge is a SaaS software that helps companies of all sizes run their field service business. We support a range of industries from residential services like lawncare and pest control, to commercial services like cleaning and equipment maintenance. ServiceBridge helps companies schedule, dispatch, track, invoice, and receive payment for a variety of services. Come join a brilliant team of individuals helping small businesses grow.

Expectations

  • Own all Professional Services engagements

  • Run requirement gathering workshops with customers

  • Work with team members to produce estimates for proposals

  • Negotiate and sign Professional Services contracts

  • Create and maintain a product backlog and release plan

  • Work with design teams to create UI wireframes, mockups and prototypes

  • Get buy-in and approval from customers throughout the process

  • Run agile ceremonies with globally distributed team members

  • Facilitate communication between customer stakeholders and development team members

  • Provide product demos and presentations to customers

  • Monitor and communicate project health through metrics

  • Track time and manage monthly customer invoicing

  • Coordinate and support production release activities

  • Willingness to travel up to 20%

Requirements

  • BS or BA degree

  • Strong experience and understanding of web and mobile development technologies

  • Agile product management experience

  • Ability to pick up technical and business concepts quickly

  • Strong communication skills, both written and verbal

  • Excellent organizational, time management, and project management skills

Bonus Points

  • Field service management experience

  • Software development experience

  • Lean requirements gathering and story mapping experience

  • Experience using JIRA

Benefits

  • Competitive salary and performance-based bonuses

  • Health, dental, life, and vision insurance

  • Four weeks paid vacation plus standard United States holidays

  • 401(k) plan with company match

  • Maternity/Paternity benefit

  • Health and wellness benefit

  • Opportunities for professional development such as conferences, seminars and educational courses

  • Team building events, Friday lunches, and stocked kitchen

  • Employee referral program