Technical Program Manager

Chicago, United States

Job Description

You love solving problems by creating powerful, beautiful, and intuitive digital products. You are passionate about technology and using it to solve complex problems. You understand how to leverage people, process, and tools to build and launch products at scale.

As a member of Devbridge, you will have the opportunity to work on some of the most complex challenges in software delivery today. You will be part of a growing team of Product Designers and Engineers creating world-class digital products for some of the largest companies in the world. As a Technical Program Manager, you will play a key role in creating, measuring, and ensuring engineering effectiveness for one of our Fortune 500 clients.

Responsibilities

  • Build strong and aligned program teams to efficiently deliver on shared goals.

  • Collaborate with client-side Product Management and internal Product Design and Engineering teams to define program requirements, set priorities, and establish scope including definition of long-term strategy.

  • Manage cross-functional dependencies, risks, and changes effectively by optimizing scope, schedule, and resources accordingly.

  • Develop and own communication plans to effectively and proactively communicate program status, issues, and risks to stakeholders.

  • Partner with cross functional teams to drive technical analysis, design, development, testing, implementation, and post implementation phases.

  • Define and track key metrics and key quality and performance indicators and drive cross functional execution of program deliverables.

  • Influence product decisions to align with higher company initiatives.

  • Drive internal and external process improvements across multiple teams and functions including reducing the manual efforts through automation.

  • Run the day-to-day aspects of key client engagements:

  • Create and maintain a product backlog

  • Run agile ceremonies with globally distributed team members

  • Facilitate communication between client stakeholders and development team members

  • Provide product demos and presentations to clients

  • Monitor and proactively communicate project health through metrics

  • Maintain balance of budget, scope, and schedule according to engagement terms

  • Coordinate and run product launch activities

  • Facilitate product usability testing sessions

  • Drive new business and promote mutually successful client engagements, renewals, and expansion of services:

    • Run requirements gathering workshops with clients

    • Work with team members to produce estimates for client proposals

    • Advise current clients on product direction and work directly with delivery teams on technical options

    • Identify opportunities for new workstreams and solutions within current engagements

  • Contribute to the Product Management practice through knowledge sharing and consistent demonstration of leading delivery practices

Requirements

  • BS or BA degree

  • Experience managing agile programs or products from inception to delivery at scale.

  • Knowledge of user needs, gathering requirements, and defining scope.

  • Experience working with client stakeholders to define programmatic data exchange between projects.

  • Experience working with technical management teams to develop systems, solutions, and products.

  • Strong coordination and multi-tasking skills.

  • Analytical and problem-solving experience with large-scale systems.

  • Experience establishing work relationships across multi-disciplinary teams and multiple partners in different time zones.

  • Strong experience and understanding of software development technologies

  • Product ownership experience

  • Ability to translate a client’s potentially ambiguous vision all the way through into a detailed, technically sound product solution

  • Demonstrated problem-solving experience for complex business challenges

  • Strong Agile product management background

  • Lean requirements gathering and story mapping experience

  • Ability to pick up technical and business concepts quickly

  • Strong communication skills, both written and verbal

  • Excellent organizational, time management, prioritization, and project management skills

  • Ability to lead by influence

  • Willingness to travel up to 30%

Bonus Points

  • MBA degree

  • CSM, PMP, Scaled Agile certification

  • Experience delivering end-to-end custom software solutions at scale

  • Experience using software product management tools

  • Ability to leverage Agile techniques (Kanban, Scrum)

  • Software development experience

Benefits

  • A quickly scaling international company with a variety of challenging and compelling projects

  • Growth opportunities in a matrixed management environment

  • Competitive salary and performance-based bonuses

  • Health, dental, life, and vision insurance

  • Four weeks paid vacation plus standard United States holidays

  • 401(k) plan with company match

  • Maternity/Paternity benefit

  • Flexible health and wellness benefit

  • Opportunities for professional development such as conferences, seminars, and educational courses

  • Team building events, Friday lunches, and stocked kitchen

  • Employee referral bonus program

Devbridge is committed to providing equal employment opportunities available to all. We believe that diversity, equity, and inclusion are critical to our success as a company, and seek to recruit, develop, and retain the most qualified people without regard to race, color, religion, gender identity, sexual orientation, disability, military status, or any other characteristic protected by applicable law.