Customer Support Specialist

Job Description

We create powerful, beautiful and intuitive digital products. We don't blindly follow trends. We take our understanding of the latest technologies and build the best solutions for our enterprise clients. We’re big believers in collaboration across engineering, UX and product teams. We combine our individual expertise to solve complex challenges.

We seek team members who care about results and are not afraid of taking ownership.

Currently we are looking for Customer Support Specialist to join our team who works with one of Devbridge Group's software products, ServiceBridge (servicebridge.com).

MAIN RESPONSIBILITIES

  • Become an expert and advise customers through different workflows via email, chat, screen-sharing, phone

  • Focus on customer satisfaction, compile feedback and collaborate with product and engineering team

  • Troubleshoot issues and act as a client advocate to deliver a resolution

  • Create and maintain public facing product documentation

Requirements

  • 2+ years of experience in professional support services to B2B customers

  • Excellent communication in both spoken and written English

  • Commitment to highly responsive communication style with empathy, patience and confidence

  • Working shift from 12:00 pm to 21:00 pm

  • Feel comfortable while learning complex software, interacting with variety of personalities, problem solving and championing customer needs in fast-paced environment

Benefits

  • A digital products focused company with a variety of challenging engagements with upper mid-market and Fortune organizations

  • A chance to work with the top talent professionals and award winning teams across different countries

  • Competitive salary and performance based bonuses

  • Sponsored participation in professional improvement events

  • Trips to our other offices and clients' sites

  • Great team building events

  • Sports activities including gym benefit

  • Employee referral program