We create powerful, beautiful and intuitive digital products. We don't blindly follow trends. We take our understanding of the latest technologies and build the best solutions for our enterprise clients. We’re big believers in collaboration across engineering, UX and product teams. We combine our individual expertise to solve complex challenges.
We seek team members who care about results and are not afraid of taking ownership.
Currently we are looking for Customer Support Specialist to join our team who works with one of Devbridge Group's software products, ServiceBridge (servicebridge.com).
Become an expert and advise customers through different workflows via email, chat, screen-sharing, phone
Focus on customer satisfaction, compile feedback and collaborate with product and engineering team
Troubleshoot issues and act as a client advocate to deliver a resolution
Create and maintain public facing product documentation
2+ years of experience in professional support services to B2B customers
Excellent communication in both spoken and written English
Commitment to highly responsive communication style with empathy, patience and confidence
Working shift from 12:00 pm to 21:00 pm
Feel comfortable while learning complex software, interacting with variety of personalities, problem solving and championing customer needs in fast-paced environment
A digital products focused company with a variety of challenging engagements with upper mid-market and Fortune organizations
A chance to work with the top talent professionals and award winning teams across different countries
Competitive salary and performance based bonuses
Sponsored participation in professional improvement events
Trips to our other offices and clients' sites
Great team building events
Sports activities including gym benefit
Employee referral program