We specialized in industrialized, scalable, and secure bespoke software that helps clients in energy, manufacturing, construction, and transportation reduce human error and increase profitability.
Improve field service efficiency, quality, and speed.
We partner with leaders in manufacturing, energy, transportation, and construction to implement mobile-first strategies to support field service, addressing challenges for workers out in the field.
Manual procedures and paperwork are cumbersome for field technicians.
Institutional knowledge and lack of training make it difficult to onboard new staff.
Paper documents introduce human error coupled with the inability to report data in real-time.
Generac mobile field service applications
Case study
Product information management for a machine manufacturer
Case study: MazakMobile-first strategies for improving a distributed workforce
Accessible information in the field
Access up-to-date customer, equipment, and work order information in the field. View past service records, customer part orders, warranty details, and accelerate the turnaround time on work orders by making informed decisions on the spot.
Digital forms on the go
Create custom forms, fill out estimates, inspection reports, and service agreements. All of your finished documents can be conveniently converted to PDFs and emailed to your customers or your office.
Capture photos, signatures, and payments
The collection of a signature and job photos directly after a work order is completed dramatically reduces risk and potential disputes. Attach work order pictures to the job and provide a historical trail on the customer's account.
Time and location tracking
Build routes for field workers on an interactive map and prioritize job orders. View the exact times of arrivals at jobs, lunch breaks, and departures through a GPS enabled platform.
Equipment and warranty management in the field
Enable your field workers to instantly retrieve warranty records on a piece of equipment. Initiate new job orders from a mobile device once the diagnosis is complete and reorder parts necessary for repairs, all on location.
Knowledge base and training materials in the field
Store knowledge and training assets for instant field access from the cloud. Each customer engagement is maximized with available resources for new staff members to be effective, including instructional videos and manuals.
White paper
The build vs. buy guide
Determine when to build bespoke, buy off-the-shelf, or customize licensed products.
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