Building a strong, secure communication system for healthcare organizations

How to design a compliant unified communication tool for the healthcare industry

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Conclusion: Evolving the application

We live in a world of wearables and IoT. Communication does not just start and stop with our phones and computers. It has a far reach to our smart-watches, VR, AR, and smart speakers. All our connected devices allow us to send and receive protected health information potentially.

As the healthcare industry, technology and communication outlets continue to evolve, organizations must continuously evaluate their digital strategy for building effective communication tools. In doing so, these businesses drive user engagement, increase operational efficiencies and profits, decrease infrastructure and maintenance costs, and ensure HIPAA compliance.

The reality is that the work to keep a product viable is never truly done. The stakes are high, and the impact is immense. The risks for a “set it and forget it” mindset are significant. Security, analytics, workflow integrations, all are an integral part of the entire journey. As the industry evolves, so does communication and so should the tool.


Diagnose the problem. Run a discovery phase to identify organizational issues and opportunities for improvement through story mapping workshops with stakeholders, interviewing end-users, and conducting surveys. Then, create a service blueprint noting your findings. Ensure all stakeholders are aligned.

Define the MVP. Prioritize the most significant issues and tackle those first to define the goals for the MVP. Validate your wireframes and prototypes with the original group of individuals who helped determine the problem space to inform the solution.

Consider security. Regulations are always changing. The risks for non-compliance are BIG (jail, huge fines, as well as irreparable damage to the organization.) Stay up to date on the latest rules and regulations.

Build-in data analytics. Create a data-informed product strategy with clear metrics outlining success. Track adoption and gather feedback continuously to measure success, failures, and inform future workflow integrations to improve the product.

Leverage a CI/CD pipeline. Once armed with user feedback and analytics, the team can respond and push updates to meet user demand quickly.

Pilot and release the MVP. Be sure to have an adoption strategy to promote the product. Then, track use and gather feedback.

Integrate workflows. Add new features and updates. Use a data-informed strategy, continuously develop and enhance the product. Always capture quantifiable results.

Get on the fast track.

Knowing off-the-shelf communication products rarely meet unique requirements and HIPAA compliance guidelines, the ideal solution for large healthcare organizations is to create a custom, unified tool—which takes time. Working with a trusted, experienced, strategic partner helps you hit the ground running.

At Devbridge, we align and reconcile these considerations by starting development with a Lean Requirements workshop. First, we put the key stakeholders in a room. Then, our product development team takes charge (with a box of fun) to orchestrate the ultimate workshop—resulting in six key outcomes required to accelerate your product to market.

The workshop is designed to challenge your team to think critically about building the best mobile app for your business. All you need to do is get the right people in the room. Without fail, we get the stakeholders aligned in just one day—which is more than most companies can do in months.

One rule of engagement

Don’t bring documentation. We prefer to focus on the problem we’re solving, the user and business needs, and the ways we will measure success. This day-long workshop empowers business leaders to walk away with the information and alignment needed to jump-start product development, DevOps, or any digital transformation to net measurable results for their organization.

Six key outcomes:

  1. Defined Business Goal. A clearly defined business goal with success metrics

  2. MVP Requirements. The minimum amount of requirements necessary to kick off the design process

  3. Hidden Requirements. Bringing people from different functions together to uncover what impacts goals, scope, and priorities

  4. Shared Understanding. A shared understanding of the business process, end users, and their pain points

  5. Scope & Priorities. An agreement on scope and priorities to meet the business goals

  6. Product Release Strategy. A phased approach to releasing your product to market