Building a strong, secure communication system for healthcare organizations

How to design a compliant unified communication tool for the healthcare industry

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The current state of healthcare

Communication is critical and particularly challenging for the healthcare industry. Patients, doctors, hospitals, and facilities all need to connect with one another seamlessly, securely, and digitally. 

According to Google, 98% of Americans switch between devices throughout the day.

The healthcare industry is riddled with extensive regulations like the Health Insurance Portability and Accountability Act (HIPAA). The act strives to protect the private data of a patient. The quagmire of communication methods exposes organizations to HIPAA violations and creates challenges when trying to complete communication-related tasks.    

HIPAA requires a significant investment when building software. With the proliferation of mobile and web-based applications to manage communication, diagnosis, and treatment between providers and patients, understanding and designing products with compliance in mind becomes a priority and a financial risk, if not done correctly. 

HIPAA violation fees run up to $50K/day per violation with a maximum of $1.5M/year. 

For communication systems to be effective across large healthcare organizations, they must meet the specific, unique requirements of that organization—while also meeting HIPAA regulation standards. Workflow integration, analytics, user experience, security, and compliance must all be tailored, monitored, and updated continuously to reflect the way the organization operates—and take into consideration all current regulations. Since out-of-the-box communication systems rarely meet these tailored requirements, the ideal solution for large healthcare organizations is a custom, unified tool.   

Introducing a unified communication tool to increase operational efficiency, decrease infrastructure and maintenance costs, while strengthening connections between a widely distributed workforce sets businesses up to ultimately increasing output and profit. 

Anthem Inc. paid the largest-ever penalty for a HIPAA violation as of 2018 for $16M.

According to a recent survey, 87% of patients are reluctant to disclose their health information. Rightfully so because about 59% of the population of the United States have been exposed to a data breach—resulting in a mass exodus of patients from healthcare enterprise businesses. 

In this white paper, we take an in-depth look at the creation of a new healthcare communications platform for a patient care provider serving eight million patients annually. Instead of talking about the theoretical, we explore the pragmatic nuances of encryption, storage, access, workflow integration, continuous delivery, and other considerations necessary to build a healthy, compliant, patient-centric application.  

A national physician-driven company dedicated to helping hospitals and providers deliver high-quality patient care partnered with Devbridge to build a custom solution.

As the third largest healthcare service provider in the US, the company’s network spans 7,200 partner providers and 400 independently run facilities nationwide. Communication is vital to an enterprise operating on this scale and in this industry.

Continue to:Diagnosing the problem