Aware of historic resistance to changes in the industrial sector, Devbridge and Generac set out on a path to de-risk the investment by including the technicians in the prototyping process. The initial prototype won dealer approval and 90% adoption, the full-feature release shipped to market in the next 5 months.
Generac mobile field service apps accelerate work order to revenue recognition cycle.
Equipment installation, maintenance, and warranty workflows were digitized and rolled out via enterprise mobile applications for a workforce of 10,000 technicians. Prototyping together with the dealer network allowed Generac to validate business outcomes prior to investment.
Challenge
Paper-based processes to install, maintain, and perform warranty work resulting in disputed charges, delayed collections
Solution
Prototype validated with network in 2 months, cross-platform mobile product in market within 6 months
Result
90% of Generac dealers adopting product with product improving customer experience, driving faster, more accurate revenue recognition
Iterative product design, user research, and technician buy-in lead to 90% adoption for a network of 10,000.
Building a working prototype in less than 60 days and releasing a product to market in just five months
With a prototype built in such a short time, Generac showcased its new application, TechPro, to its network of dealers creating demand before a single line of code was written.
Workshopping aligned to business outcomes
Including users in research and design
Digitizing workflows and processes
Integrating seamlessly with ERP APIs
Driving 90% adoption and business outcomes
Armed with the new field services app, Generac field technicians now complete twice as many work orders in a day.
Product design manager
A digital product partner for the entire lifecycle
We operate as an elite extension of our clients' product team. Using our proven methodology, data-informed strategy, and proprietary tooling, we partner with transforming enterprises to build custom digital products to achieve organizational change.
Product roadmap planning
Establish an innovation roadmap using research and feedback.
Rapid prototyping for product viability
Quickly vet new ideas with minimal investment, mitigating risk, and keeping the focus on taking a meaningful product to market.
Product design and development
Dedicated cross-functional teams, full product lifecycle support
Software engineering maturity
Organizational change through mature product development best practices