Aware of historic resistance to changes in the industrial sector, Devbridge and Generac set out on a path to de-risk the investment by including the technicians in the prototyping process. The initial prototype won dealer approval and 90% adoption, the full-feature release shipped to market in the next 5 months.
Generac mobile field service apps accelerate work order to revenue recognition cycle.
Equipment installation, maintenance, and warranty workflows were digitized and rolled out via enterprise mobile applications for a workforce of 10,000 technicians. Prototyping together with the dealer network allowed Generac to validate business outcomes prior to investment.
Paper-based processes to install, maintain, and perform warranty work resulting in disputed charges, delayed collections
Prototype validated with network in 2 months, cross-platform mobile product in market within 6 months
90% of Generac dealers adopting product with product improving customer experience, driving faster, more accurate revenue recognition
Iterative product design, user research, and technician buy-in lead to 90% adoption for a network of 10,000.
Building a working prototype in less than 60 days and releasing a product to market in just five months
With a prototype built in such a short time, Generac showcased its new application, TechPro, to its network of dealers creating demand before a single line of code was written.
Armed with the new field services app, Generac field technicians now complete twice as many work orders in a day.
Product design manager